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National – RPMC 2016 – Reservation Program Management Conference

The ​2016 ​Reservation ​Program ​Management ​Conference ​gives ​professionals ​from ​across ​the ​nation ​an ​opportunity ​to ​network, ​share ​ideas ​and ​brainstorm.

October 10th – 14th, 2015

Hotel: Custer State Park

Sylvan Lake Lodge Area



Custer State Park, Sylvan Lake Lodge
24572 SD Hwy 87
CusterSouth Dakota57730
United States

Phone: 605.773.3390

Monday, October 10th, 2016 (those wanting to come early)

Shuttles from Airport All Day

3 pm                           Hotel check-in/Registration Check-in – Sylvan Lake Lodge

3:00 pm                     Vendor Set-up Sylvan Auditorium

6:30-10:00pm          Hospitality at Catherdal Spires Lodge – Supper Included

Tuesday, October 11th. 2016

Shuttles from Airport All Day

8am – 5:00 pm         Registration (continue to arrive to meeting)

6:30 to 7:30 am       Buffet Breakfast – Lodge

7:00 am                     Hike Harney Peak (5 hour hike)

12:30 PM                   Lunch – Time with Vendors – Auditorium

1:30 – 4:30 PM         Client meeting with vendors – Auditorium

Visit with Vendors about reservation programs

4:30 -6:00 PM       RFP Discussions – Auditorium

Pitfalls, what I left out, ways to increase # of bids,

Helpful ideas from vendors

6:30 PM                     Welcome Reception(South Dakota Foods) Lintz Brothers Pizza


Wednesday October 12th, 2016

7 – 8 am                  Buffet Breakfast – time with vendors

8:00 am                     Housekeeping Items – Morning News

Welcome from SD New Park Director – Katie Ceroll

Welcome from Custer State Park Manager – Matt Snyder

9:00 am                  Round Table Discussions

Cancel/Refund Policy

Ways to increase mid-week use

Cost of expanding off season use

Retail – what sells what does not

Ways to improve seasonal/fulltime employee Customer Service

Ways to promote to our current customers

10:30 am                  Break – time with vendors

10:45 am                   Round Table Discussions Continue

12:30 pm                 Lunch – Sylvan Auditorium

1:30                          Load Buses for Custer State Park Tour

6:00 pm                     Supper – Blue Bell Lodge

8 pm                        Return to Hotel – Hospitality Room


Thursday October 13th, 2016

7– 8am                      Breakfast – time with vendors

8:00 am                     Session – Dynamic Pricing How is it working/pitfalls

9:00 am                    Session – Holding Vendors Accountable

10:00 – 10:30           Break with Vendors

10:30 – 12:00           Session – Reservation Trends in the Market

Panel Discussion with vendors

12:00 PM                  Lunch

1:00 pm                    Load Buses for Spearfish Canyon and Mickelson Trail

6:00 pm                     Supper – Latchstring

8:00 pm                 Basket exchange/next year

Return to Hotel – Hospitality Room


Friday October 14th, 2016

7– 8 am                   Breakfast at the hotel – time with vendors

8.30 – 10 am            Session – Connectivity Strategies for Parks

Ideas from Vendors

10 am                       Break – Vendor Booths

10.30 am               Session – New Technology on the Horizons

Panel Discussion with Vendors

11.30 am               Session – Pros and Cons of Season Expansion

12.30 pm               Lunch – Sylvan

1:30                           Load Buses for Area Tour – Mount Rushmore/Crazy Horse

Revenue generating ideas that they do at these areas

Park Enhancements for new revenue – what has worked and what has not

6:00 PM                     Supper – At Crazy Horse

8:00 PM                     Hospitality Room

Saturday Oct 15th, 2016

Travel Home – Grab and Go Breakfast – Shuttles to Airport

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