Job Opportunity – Operations Manager – Tumwater, Washington

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We are currently seeking a talented Operations Manager to join our team in Tumwater, Washington!
Are you a coaching and mentoring expert who’s proficient in state and federal regulations concerning park operations?

Do you have excellent communication and coordination skills as well as the ability to negotiate and interact with all types of people and staff?

Then you might consider establishing a lasting and meaningful career with Washington State Parks where you’re part of a team who’s responsible for preserving and enhancing our Washington State Parks and natural resources.

This recruitment is for a full-time Operations Manager (WMS Band 3) at Parks headquarters, located in Tumwater, Washington. This position is part of the Washington Management Service (WMS) – Band 3.

For more information about the Washington State Parks system, click here.

If you have questions regarding this recruitment, please contact the manager listed in the “Supplemental Information” section of this publication.

The range of consideration for this position is $78,480 – $98,988. Actual compensation will be commensurate with experience.

This posting will remain open until filled. It is in the candidate’s best interest to apply before May 25, 2016 when a first review of applicants will be completed. The hiring authority reserves the right to fill this position at any time after that date without notice.



Who We Are and What We Do
The Washington state parks system is one of the largest, most diverse – and most beautiful – in the country.  It is comprised of more than 120,000 acres, with 124 developed parks, including 19 marine parks, 11 historical parks, 35 heritage sites and 13 interpretive centers and nearly 500 miles of long-distance recreation trails. There are state parks in nearly every county in the state and within an hour’s drive of almost all Washingtonians.  Parks lie along rivers, freshwater lakes and Puget Sound shorelines.  State Parks-managed lands cover the Pacific Ocean seashore; Central Washington’s deserts, shrub-steppes and river gorges; and Eastern Washington’s channeled scablands, river corridors and Selkirk mountains.
State parks receive an estimated 30 to 35 million visits a year and generate annually an estimated $1.1 billion of overall economic contributions to the state and $34 million in state general fund tax receipts.
The state park system is managed by a seven-member citizen commission from various parts of the state, appointed by the governor to serve staggered six-year terms. The Commission sets policy for the system and hires an agency director, who in turn manages the operations, stewardship and development arms of the agency.
Washington State Parks’ expertise is in providing sites where people can enjoy a broad array of healthy outdoor recreation activities.  Year-round activities include camping, hiking, mountain and trail biking and horseback riding; and winter recreation activities include down-hill and cross-country skiing, snowshoeing, snow-joring, dog-sledding and snowmobiling. Over the years, Washington’s state parks have become known as world-class locations for recreation enthusiasts pursuing activities such as long-distance kayaking, windsurfing and wind-sailing, diving, paragliding and rock climbing. As new trends develop, State Parks strives to meet the needs of recreation enthusiasts while ensuring protection of natural and cultural resources.
The agency also manages statewide recreation programs that are not limited to agency- managed lands.  This responsibility includes management of the federally funded Boating Safety Program and the fee-supported Winter Recreation program.  The agency also approves the design of ski lifts and carries out regular inspections to assure public safety.

Mission & Vision
The Washington State Parks and Recreation Commission cares for Washington’s most treasured lands, waters, and historic places. State parks connect all Washingtonians to their diverse natural and cultural heritage and provide memorable recreational and educational experiences that enhance their lives.

Washington’s state parks will be cherished destinations with natural, cultural, recreational, artistic, and interpretive experiences that all Washingtonians enjoy, appreciate, and proudly support.

How State Parks does its work matters.
In interacting with one another, the Commission, staff, partners, supporters and volunteers foster a collaborative culture in which people:
·         Maintain a working environment to nurture innovation
·         Encourage risk-taking and accept responsibility for outcomes
·         Respectfully challenge assumptions and traditions
·         Give and accept constructive criticism
·         Adopt a ‘yes, and’ approach in discussions
·         Accept conflict between ideas as a necessary step toward finding solutions
·         Act with civic courage and the highest ethical standards
·         Invest in training and professional and personal development
·         Take pride in the work, mission and resources they steward

The State Parks and Recreation Commission, its staff, partners, supporters and volunteers share core values that demonstrate a commitment to:
·         Stewardship that preserves the state’s natural and cultural heritage in perpetuity.
·         Universal access to recreational, educational, artistic, and cultural opportunities in state parks.
·         Meaningful public engagement and participation in developing and operating the state park system.
·         Supporting one another by working together to achieve the agency’s mission.
·         Quality and value in all work done.

The Operations Manager reports to the Assistant Director (AD) of Operations and is responsible for direct supervision and oversight of agency region and field operations; implementation of the division budget; and development of strategies, policies and procedures to optimize effectiveness and efficiency of park operations. This position works with the Assistant Director to develop operational priorities and annual division direction; establishes monitoring standards for performance improvement implementation plans and strategies, and participates in the management of change within statewide park operations to achieve agency strategic goals.

This position directly supervises six (6) Regional Managers (positions are also part of Washington State’s Management Service) who in turn supervise all Park Area Managers. The position also supervises the agency’s Health and Safety ( H & S) Program Manager and provides direction to the statewide H & S program.  The position sets priorities, expectations and division direction for field operations.  Other key responsibilities include:

  • Reviews and analyzes Operations’ performance in order to develop strategies for optimizing effectiveness and efficiency.  Reports to the Assistant Director of Operations, the Director, the Commission, and management team on results of analysis.
  • Ensures that Operations’ resources are directed to optimize direct public service and stewardship of statewide natural, cultural, historic and built resources.
  • Works with the AD and the Operations Support Manager to develop budget strategy, packages and needs.  This includes efforts to develop efficiencies, enhance standards, and make use of best practices for program activities, policies, and revenue generating operations.
  • Recommends changes to internal processes and provides advice to agency leadership on potential agency wide performance improvement.
  • This position is critical to influencing standards-based operation and the development of an agency culture of data-based decision making.   Such an approach is essential in the agency’s efforts to balance responsibilities as a public land steward serving all Washingtonians with the need to operate like a business and earning the majority of budget through fees and donations.
  • Coordinates cross-divisional work groups to oversee the implementation of process improvement recommendations.

The Operations Manager works independently with extensive latitude, initiative and judgment.  They work directly with field staff to observe the quality of work and understand operational issues.  Building and maintaining strong working relationships with key constituents, program personnel, and other significant contacts for the agency is critical to the success of this position.

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