Job Opportunity: Visitor Services, Outreach and Interpretive Supervisor, Minnesota

Nov 12, 2021

The division of Parks and Trails is currently seeking an Assistant Park Manager at Fort Snelling State Park. This is an unlimited (year-round) full-time (100%) position. Hours will be primarily day hours; days of work will vary and include evenings, weekends and holidays, generally between the hours of 8:00 AM and 10:00 PM. The position is FLSA - Exempt.

Location: St. Paul
Full/Part Time: Full-Time Regular/Tempory: Unlimited

Job Class: Natural Resources Supervisor 3 Parks & Trails

Working Title: Visitor Services, Outreach and Interpretive Supervisor

  • Who May Apply: Open to all qualified applicants

  • Date Posted: 11/06/2021

  • Closing Date: 11/29/2021

  • Hiring Agency/Seniority Unit: Natural Resources Dept / Natural Resource-MMA

  • Division/Unit: DNR Parks & Trails Reg 3 / PAT-R3 Ft Snelling Asst

  • Work Shift/Work Hours: Day Shift

  • Days of Work: Varies

  • Travel Required: Occasional travel for meetings

  • Salary Range: $29.01 - $42.00/hourly; $60,572 - $87,696/annually

  • Classified Status: Classified

  • Bargaining Unit/Union: 216 - Middle Management Association/MMA

  • Employment Condition: Unlimited Full-Time

  • Location: St. Paul, MN

  • FLSA Status: Exempt - Executive

  • Connect 700 Program Eligible: Yes

    Job Summary

    The division of Parks and Trails is currently seeking an Assistant Park Manager at Fort Snelling State Park. This is an unlimited (year-round) full-time (100%) position. Hours will be primarily day hours; days of work will vary and include evenings, weekends and holidays, generally between the hours of 8:00 AM and 10:00 PM. The position is FLSA - Exempt.

    This position exists to direct and administer policy and program activities in the areas of Visitor and Interpretive Services, Public Contact and Retail Operations, and Community Outreach and Partnerships in the highly complex unit of Fort Snelling State Park. This position will be pivotal in transforming the park into a gateway to the entire system of state parks, trails, and other outdoor recreation units. As our only urban state park in a rapidly growing metropolitan area of increasing diversity, this position is key in advancing efforts for the division and department to be more inclusive, relevant, and successful in connecting people to the outdoors. This position will focus on 1) fostering a high-performing park management team that works effectively with internal and external collaborators; 2) strengthening and expanding the rich network of external partners in the Twin Cities; and 3) developing, implementing, and evaluating new systems to achieve interpretive and Division program objectives.

Responsibilities include:

  • Provide strategic direction, supervision, planning, administration, and management of Fort Snelling State Park Visitor and Interpretive Services, Public Contact and Retail Operations, and Community Outreach and Partnerships in collaboration with others so the unit's resources are effectively and efficiently utilized; provide planning, policy and programmatic leadership and support to create opportunities for citizens to connect with the outdoors; and build and sustain strong relationships with internal and external stakeholders.

  • Supervise and administer fiscal management, planning, policy development, and contract administration activities, in collaboration with others as needed, to accomplish agency and division goals and objectives and comply with rules and guidelines.

  • Supervise, direct and administer enforcement, emergency, visitor, and public relations services and activities to protect resources, facilities, visitors and staff; promote positive public relations; inform the public and others about division activities and goals; and ensure state, agency, department and division rules are followed.

  • Exercise supervisory authority so that applicable labor agreements and plans are equitably administered and employees under the supervisor's jurisdiction effectively perform assigned job duties to achieve program, work plan, unit and section objectives.

  • Collaborate with internal and external partners as appropriate, to enhance the development and administration of resource management programs so that natural communities and cultural resources are restored, protected, or rehabilitated consistent with statewide and regional objectives and requirements.

  • In coordination with the unit manager, supervise, administer and direct development, maintenance, operational, real estate, and rehabilitation activities and programs so that safe, high quality facilities and programs are available to the public, natural and cultural resources are preserved and protected, and programs/facilities comply with relevant standards and state codes.

  • Ensures safety and safe practices are an integral component of operations, visitor services and staff actions at all times.

  • Perform all job responsibilities in a manner that supports a healthy, safe and productive work environment for all employees. Demonstrates a commitment to the Culture of Respect by providing leadership and guidance to staff. Promote a diverse workplace, treat others with respect, and encourage collaboration. Support the overall mission of the DNR.

    Minimum Qualifications
    *****Please note below under How to Apply, there is an additional written requirement.

• Current (ONE YEAR) experience as a Natural Resources Supervisor 3 – Parks, or NR Area Supervisor T&W.


Bachelor's or advanced degree in Natural Resources Management, Parks and Recreation, Natural Science, Communications, public relations, business management, political science, public administration, social science, education, interpretation, or closely related field and TWO YEARS professional level experience in a natural


resources setting, agency or organization; including budget development and fiscal management, work planning and partnership and visitor management experience and TWO YEARS of supervisory or professional lead work experience in a governmental agency; or in a natural resource setting, organization or agency.

  • Conflict resolution skills/experience

  • Writing skills sufficient to communicate work plans, proposals, and reports.

  • Oral communication skills sufficient to communicate work requirements to individuals and groups.

  • Organizational and administrative skills sufficient to organize diverse elements or work and perform tasks within administrative requirements.

  • Project management skills sufficient to ensure projects are organized, tracked and completed on a timely basis.

  • Ability to work collaboratively and uphold the culture of respect.

  • Fiscal skills sufficient to administer budgets and track expenditures and/or income.

  • Ability to comprehend laws, rules, policies and procedures.

  • Knowledge of natural and cultural resource requirements, including interpretive programs.

  • Understanding of safety requirements as they relate to working with a variety of equipment and machinery.

  • Word processing skills sufficient to draft memos, letters, etc.

  • Spreadsheet skills sufficient to create, modify and manipulate spreadsheet data.

  • Ability to perform physically demanding tasks and operate in adverse and extreme environments.

  • Ability to operate and maintain a variety of vehicles, shop and office equipment.

  • This position requires an unrestricted Class D Driver's License with a clear driving

    record and the ability to drive vehicles.

Preferred Qualifications

  • Professional experience working effectively with diverse communities.

  • Ability to build broad networks of internal and external partners through a variety of techniques that engage

    others in a respectful and professional manner.

  • Advanced professional experience in public outreach and/or program marketing sufficient to effectively retain current visitors, recruit new visitors, and promote the State of Minnesota's Parks and Trails system for continued relevance into the future.

  • Ability to respond effectively to unexpected situations in an urban park.

  • Strong interpersonal skills sufficient to effectively interact with internal and external customers, influence future direction, deliver challenging messages/information, resolve disagreements, and defuse potentially volatile situations.

  • Demonstrated leadership skills sufficient to motivate, develop and direct a workforce to perform a wide variety of tasks as a highly functioning team.

  • Problem solving skills sufficient to analyze and make strategic recommendations related to operations, policies, programs and outreach priorities.

• Two or more years of direct supervisory experience.

Physical Requirements

Requires occasionally lifting articles such as 50 pounds maximum and frequently lifting and/or carrying objects such as heavy tools and file boxes. This job may require walking or standing to a significant degree on rough terrain or may involve sitting a lot of time with pushing and pulling of arm and/or leg controls. This job requires working outside at times in a wide range of weather conditions (including, but not limited to cold, rain, heat and humidity).

Additional Requirements

This position requires successful completion of the following:

It is policy of the Department of the Natural Resources that all candidates submit to a background check prior to employment. The background check may consist of the following components:

  • Employment Reference Check

  • SEMA4 Records Check

  • Criminal History Check

  • Education/License Verification

  • Motor Vehicle Record Check

    Why Work For Us

    Our goal as an employer is to actively recruit, welcome and support a workforce, which is diverse and inclusive of people who are underrepresented in the development of State of Minnesota policies, programs and practices, so that we can support the success and growth of all people.

    We are proud to operate within a Culture of Respect that provides a healthy, safe, and productive work environment for all employees. This means that our employees are respectful to one another and to our customers. We believe that promoting a Culture of Respect allows our employees to do their best work in support of the agency's mission.

    GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.

Our differences make us stronger and leveraging them helps us create a workforce where everyone can thrive. The State of Minnesota is an equal opportunity employer. We are committed to embedding diversity, equity, inclusion, and accessibility at our workplace. We do this by developing strong leaders and advocates, increasing cultural competence and understanding among all employees, and removing institutional barriers and attitudes that prevent employees from advancing as far as their talents will take them. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, national origin, sex (including pregnancy, childbirth and related medical conditions), marital status, familial status, receipt of public assistance, membership or activity in a local human rights commission, disability, genetic information, sexual orientation, gender expression, gender identity, or age.

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.

For additional information about the application process, go to

*In addition to your application and/or resume, please submit a cover letter with responses to the supplemental questions listed below. Failure to submit your responses will result in no further consideration: Please keep your answers to two pages.

  • Describe a challenge you had to overcome using conflict resolution skills. What was the outcome?

  • How do you see DNR recreational facilities changing, to welcome a more diverse clientele?

  • Describe what a safety program means to you as a leader.

  • Describe how your leadership has evolved through your career up to this time.

    You must upload the coverletter when you complete the application, you cannot log back into your account and upload it later, the system does not allow.

    Another option is to email the written requirement to by the job posting close date.

If you are a Connect 700 applicant, please submit your certificate to Ann Ward,, by the job posting close date.

Please contact Ann Ward to request a copy of the Position Description.


If you have questions about the position, contact Jess Althoff or 612- 279-3552


The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email . Please indicate what assistance you need.